| | At Willbanks Metals our primary goal is complete customer satisfaction. Anything less is unacceptable. Our guarantee for achieving this goal is spelled out in the 10-point Mission Statement:
1. Make certain that the products and service our customers receive will meet or exceed their requirements.
2. Maintain a competitive pricing structure in an industry that thrives on competition.
3. Ours is a concentrated team effort, sustained by experienced professionals who are dedicated to maintaining the highest quality.
4. Creating a just and fair relationship with each of our customers is central to our longevity and our reputation throughout the industry.
5. Maintaining our equipment and machinery to ensure a product of the highest quality is a significant part of our focus
6. As we respond to the ever–increasing needs of our customers we will strive to continue expanding our facilities and to upgrade our capabilities.
7. Continue to demonstrate our dedication and loyalty to our most important asset — our customer.
8. Strive to reduce lead times by relying on our highly competent staff to develop new procedures that will improve efficiency wherever possible.
9. Maintain a comprehensive inventory that will enable us to serve our customers' needs.
10. Promote our long-standing "open door" policy with our customers to provide the kind of personal service that quickly resolves any problems that may arise. | |
